Privacy Policy

At bg-remove.ai, protecting your personal data is our priority. We process your information with the utmost care and in accordance with applicable legal regulations, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services.

By using BG-Remove.ai, you agree to the terms of this Privacy Policy.

How Do We Use Uploaded Images?

Your images are secure with us, and we treat them with strict confidentiality.
We transfer your images using SSL/TLS encryption. They are solely used to remove the background and provide you with the processed result for download.
We do not share your images with third parties, publish them, or use them for any other purpose.
All uploaded images and their processed results are automatically deleted approximately one hour after upload.

Beyond this, we may retain usage statistics (which do not include the images). If you contact us via email or other means, we may collect your personal data to respond to your inquiry. If there is a customer/supplier relationship, we may also use your data for accounting and similar purposes.

For more details, please refer to the full version below.

1.General

Protecting your personal data is very important to us. We process your data strictly in accordance with legal regulations (GDPR, Austrian Data Protection Act, and the Austrian Telecommunications Act of 2003). Below, we explain how we handle your personal data and the rights you have under data protection laws.

For any complaints, questions, or suggestions regarding data protection, we are always at your service.

We process both the data you provide to us directly and the data collected when you use our website.

If this privacy policy is provided in a language other than German, the translation is prepared by an ISO 17100:2015-certified independent professional translator and reviewed by at least one other professional translator. In case of disputes, if a court insists on the German text, only the original German version is binding; retranslated versions of the translation are not to be used under any circumstances.

2. How We Process Personal Data You Provide

2.1 Data Processing When You Contact Us:

If you contact us (e.g., via email or phone), your data is used to carry out pre-contractual measures or fulfill a contract related to your inquiry.

2.2 General Data Processing in the Context of Business Relationships:

Your data is used to fulfill contractual relationships or for purposes based on a legal foundation (or for processing within that relationship). Data is used for formal business transaction handling and service delivery.

Data transfers, when applicable, are based on legal grounds or contractual necessity. Additionally, data may be transmitted to the following categories of recipients: banks, legal representatives, accountants, auditors, tax advisors, courts, competent administrative authorities, contract and business partners, and insurance companies.

2.3 Data Processing for Direct Marketing Purposes:

Your data is processed based on your consent or for our legitimate interest in initiating business transactions related to our services or products. This includes informing you about company news, offers, and events, as well as promoting our range of services.

In every case, such data transmission occurs only with your consent.

3. How We Process Personal Data Collected Through Website Use

3.1 Server Logs:

Using our website does not require you to provide personal data. However, our web servers automatically collect information from your browser, including:

The IP address of the requesting device.
Date, time, and type of request.
Requested file name and URL.
Amount of transmitted data.
Message about whether the request was successful.
Browser and operating system details.
The referring website (if accessed via a link).

The legal basis for processing this data is our legitimate interest in ensuring system security, website technical management, and optimizing service quality.

In the case of a hacking attempt, this data may be forwarded to authorities. No other data sharing with third parties occurs. Server logs are stored for up to three months.

3.2 Cookies:

We use cookies to make your website experience more user-friendly and enable certain features. Cookies are small text files stored on your computer to recognize you (persistent cookies). These files may store information about your website preferences or behavior.

The information in cookies is used to:

Save your preferences (e.g., items in a shopping cart) for retrieval on future visits.
Generate non-personalized statistical data.

Most browsers automatically accept cookies, but you can disable this through your browser settings. Stored cookies can be deleted at any time by clearing your temporary internet files. Data processing via cookies is based on your consent.

We use third-party providers to process usage data and tailor the website to your interests, including:

Google Analytics
A web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to analyze how users interact with the website. Data generated by cookies (including anonymized IP addresses) is typically transmitted to and stored on Google servers in the USA. We use IP anonymization to ensure your IP address is truncated before transmission within EU member states or other European Economic Area countries. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there.

Google uses this data on our behalf to evaluate website usage, generate activity reports, and provide related services. The anonymized IP address is not merged with any other Google data.

You can prevent cookies from being stored by adjusting your browser settings. Alternatively, you can download and install the browser add-on provided by Google to block Google Analytics: http://tools.google.com/dlpage/gaoptout?hl=en.

Cookies used by Google Analytics include:

_ga (storage period: 2 years)
_gid (storage period: 1 day)
_gat (storage period: 1 minute).

4. Additional Information

You have the following rights under GDPR:

Right of Access (Article 15): Learn what data is stored.
Right to Rectification (Article 16): Correct inaccurate data.
Right to Erasure (Article 17): Request data deletion.
Right to Restriction of Processing (Article 18).
Right to Data Portability (Article 20).
Right to Object (Article 21): Oppose processing based on legitimate interest.

If processing is based on consent, you may withdraw your consent at any time without affecting the legality of prior processing.

You also have the right to lodge a complaint with the Data Protection Authority in Austria:

We require your data to provide services within a contractual relationship, respond to information requests, and send newsletters or other updates. If you do not provide the requested data, we may be unable to fulfill these services.

No automated decision-making (including profiling) is conducted. If we process your data for purposes not mentioned here, we will inform you of those purposes in advance.